Hedgehog Refund/Exchange Policy

If a buyer decides that a hedgehog is not the right pet for them or needs to return the hedgehog and can’t or does not want to exchange the hedgehog, then we will buy back the hedgehog for the following pro-rated amounts*:

  • Returned within 14 days of the date of purchase – 90% of the sale price**
  • Returned within 15 – 30 days of the date of purchase – 40% of the sale price**
  • Returned within 31 – 60 days of the date of purchase – 10% of the sale price**
  • Returned after 60 days of the date of purchase – No refund is given

*Shipping & Delivery Costs are non-refundable

*This does not apply to a hedgehog returned to us that is not healthy or is injured for reasons that were the buyer’s fault, such as, but not limited to, poor diet, drafty/cold living conditions, harm caused by the owner, owner’s children/guests, or owner’s other pets – in such cases, no refund will be given.

**A Handling Fee of at least $25 is charged to cover our time and effort that goes into each sale. We spend about an hour (sometimes longer) with each new owner teaching them about their new pet when they pick up their hedgehog and time is spent with e-mails, texts, and phone calls before the new owner arrives.

In all cases, we will take back any hedgehog for any reason that was bought from us. We ask that owners contact us FIRST if they need help finding new homes for their hedgehogs should they not be able to keep them for any reason…We will do all that we can to see a good outcome to the situation.

If you need to find a new home for a hedgehog that was not bought from us, please Contact Us if you are unable to return it to the original breeder, owner, pet store, etc. We will do our best to help find a loving home for your hedgehog.

If you decide that the hedgehog you purchased from us, does not have a good temperament within 1 month of the purchase date, we will exchange the hedgehog with one that is available now or in the near future.

(Please Note: Hedgehogs often will become biters in environments where cigarette smoke is common…If you are a smoker or there is someone who smokes near the hedgehog on a frequent basis, we will not exchange the hedgehog, since it is likely that the same thing will happen with another hedgehog. We will refund the hedgehog (if it is healthy) at the pro-rated amount listed above. There are ways to help the hedgehog adjust to the presence of cigarette smoke. Please see the pages on Self-Anointing Behavior and Hedgehogs Biting for more information.)

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